Return & Exchange
Return Policy
All products sold through neoxleo.com have a 7 days return policy from the date of invoice.
Returned products must be in original condition and unused.
The buyer must inform us at neoxleo.com within 7 days period as of the INVOICE DATE of the product being returned.
neoxleo.com will confirm with the buyer of returning arrangement and the buyer must ship the product back to neoxleo.com at his/her own cost.
The buyer will take full responsibility for the products during the return shipment back to us.
The items must be shipped back within 10 business days from the date of our written letter.
Restocking Fees
Unless the product is defective or the return is a direct result of an error from our side, a restocking fee of 10% may be charged.
All products sold through neoxleo.com have a 7 days return policy from the date of invoice.
Returned products must be in original condition and unused.
The buyer must inform us at neoxleo.com within 7 days period as of the INVOICE DATE of the product being returned.
neoxleo.com will confirm with the buyer of returning arrangement and the buyer must ship the product back to neoxleo.com at his/her own cost.
The buyer will take full responsibility for the products during the return shipment back to us.
The items must be shipped back within 10 business days from the date of our written letter.
Restocking Fees
Unless the product is defective or the return is a direct result of an error from our side, a restocking fee of 10% may be charged.
